Troubleshooting

What is going wrong when the heating is switched off in the app, but my floor is still getting warm?
There is always a slight lag of data between your heating and the app, therefore, the app can sometimes show outdated information or it might take time for...
Thu, 28 Jun, 2018 at 6:38 PM
Why is my Themo not heating the floor when the electricity price is cheap.
See more information in Technology Section.
Thu, 28 Jun, 2018 at 6:54 PM
Why is there a time delay between a command given to Themo, and the heating/schedule reacting?
When changing heating schedule in mobile/web app, SLS optimization technology can take up to 1 hour to change your previously optimized heating schedule. S...
Thu, 28 Jun, 2018 at 6:41 PM
Themo LED circle is red and the lights are moving in circle.
Themo is in configuration mode. If Themo is configured, it will exit configuration mode in 5 minutes. You can also hold down the button for 10 seconds to e...
Thu, 28 Jun, 2018 at 6:44 PM
What is going wrong when the app shows that heating is being requested, but my floor is still cold?
There is always a slight lag of data between your heating and the app, therefore, the app can sometimes show outdated information or it might take time for...
Thu, 28 Jun, 2018 at 6:39 PM
How far apart can the Themo devices be from the Wifi router?
Themo needs WiFi network to work. Best way to test this is with smartphone to see if WiFi reaches to your Themo. Just search nearby WiFi networks with your...
Thu, 28 Jun, 2018 at 6:41 PM