How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Installation and Setup
Installation Guide (ENG/EST/FIN/RUS)
Paigaldusjuhend - Eesti
Installation Guide - English
Asennusohje - Suomi
Installation Guide - RUS
Installing Themo thermostat
How to install Themo? - Video
Can I use the existing temperature sensor of my old thermostat.
How can I find out which heating system models I have at home?
The cable leading to my Smart Thermostat is surface mounted. How can I achieve a clean installation?
What do the wires mean in the back of the thermostat?
View all 8
Welcome Guide (ENG/EST/FIN)
Tervitusjuhend - Eesti
Welcome Guide - English
Lyhtyt esittely - Suomi
Getting started with Themo
Kuidas alustada Themo kasutamist? - Eesti
How can I get started? - English
How to enable and set-up Frost Protection temperature?
How to change device a colour scheme?
Themo operating modes
View all 10
Know more about Themo
How do Themo algorithms, optimisation and predictive control work?
How often are the temperature/power measurements updated?
What do the electricity usage levels in the app tell me?
Does the system send data to a server while in use?
How can I save on my heating energy bill?
View all 10
Using Themo applications
What to do when I cannot find Themo Wi-Fi from my phone Wi-Fi settings?
How to change floor temperature sensor type?
How to connect Themo to Wi-Fi using Android device?
How to create a custom colour scheme?
How to connect Themo to Wi-Fi using iOS device?
View all 7
Using Themo thermostat
Which heating systems does the Smart Thermostat support?
Do I need to have Wifi to use Themo for heating systems?
May I connect Themo to heating cables of any manufacturer?
Is Themo the right solution for an underfloor heating system that responds slowly?
Fix problems with your device
The LED ring on Themo is blinking WHITE, what does it mean?
The LED ring has turned to WHITE, what does it mean?
How can I restart my device?
How can I control my heating system when the Wi-Fi connection is lost??
Reset and Wi-Fi configuration
View all 13
Fix problems with Themo applications
I have Themo installed and the app shows offline. What does it mean and what can be done?
I think that the real power consumption is higher / lower than Themo is showing, what can I do?
Why is Themo heating during expensive time?
The temperature measurement of Themo is not quite right, what does it mean and how to change this?
What is going wrong when the heating is switched off in the app, but my floor is still getting warm?
View all 8
Help Desk Software
by Freshdesk Support Desk