What is going wrong when the app shows that heating is being requested, but my floor is still cold?

Created by Themo Support, Modified on Wed, 08 Feb 2023 at 10:08 AM by Themo Support

There is always a slight lag of data between your heating and the app. Therefore, the app can sometimes show outdated information or it might take time for commands to go through to heating. If the problem continues more than 12 hours, please contact our customer support.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article