Troubleshooting : Support

Troubleshooting

Fix problems with your device 13

Fix problems with Themo applications 8

I have Themo installed and the app shows offline. What does it mean and what can be done?
I think that the real power consumption is higher / lower than Themo is showing, what can I do?
Why is Themo heating during expensive time?
The temperature measurement of Themo is not quite right, what does it mean and how to change this?
What is going wrong when the heating is switched off in the app, but my floor is still getting warm?

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