Mobile device is not able to connect to Themo's Wi-Fi

Created by Themo Support, Modified on Mon, 04 Oct 2021 at 02:22 PM by Themo Support

Due to recent changes in Google Chrome and Microsoft Edge policies, Themo Wi-Fi connection is not working with those browsers. If your Wi-Fi setup does not work, please use Mozilla Firefox or Safari browser and go to app.themo.io to connect your Themo.


You can fix the issue with you mobile device by setting Mozilla Firefox of Safari as your device's default browser and after that restarting the Themo app.


The issue occurs when after connecting to the Themo's own "local" Wi-Fi (e.g. "Themo-xxxxxx) during the device setup, the setup page does not let continue to the next step in the process. 



We are working to solve this issue.

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