Support Article Catalog

Welcome Guide (ENG/EST/FIN)

• Welcome Guide - English
  
• Lyhyt esittely - Suomi
  
• Tervitusjuhend - Eesti
  
  Getting started with Themo
  
  
• How can I get started? - English
  
• Kuidas alustada Themo kasutamist? - Eesti
  
• Themo operating modes
  
• Creating and editing Smart Schedules
  
• How should I schedule my heating?
  
• How to set Maximum Temperature limit?
  
• How to enable and set-up Frost Protection temperature?
  
• How to change temperature manually?
  
• How to change the colour scheme of a device?
  
• How to change light settings?
  
• VIDEO - Themo seadistamine - Eesti
  
  
  Using Themo
  
  Know more about Themo
  
  
• How do Themo algorithms, optimisation and predictive control work?
  
• How often are the temperature/power measurements updated?
  
• What do the electricity usage levels in the app tell me?
  
• Does the system send data to a server while in use?
  
• How can I save on my heating energy bill?
  
• Is my data at Themo secure?
  
• How can I save money with Themo Smart Thermostat?
  
• What is the maximum number of devices I can add to one account?
  
• How to delete your device?
  
• Themo for ceiling heaters, water boilers, heat pumps and radiators?
  
• Does Themo support Smart Home platform integrations?
  
  Using Themo applications
  
  
• General Instructions for Themo Price Switch
  
• What to do when I cannot find Themo Wi-Fi from my phone Wi-Fi settings?
  
• How to change floor temperature sensor type?
  
• How to connect Themo to Wi-Fi using an Android device?
  
• How to connect Themo to Wi-Fi using iOS device?
  
• How to connect Themo to your Wi-Fi using Web browser?
  
• How to create a custom colour scheme?
  
• Electricity contracting and consumption history.
  
  Using Themo thermostat
  
  
• Which heating systems does the Smart Thermostat support?
  
• Do I need to have Wifi to use Themo for heating systems?
  
• May I connect Themo to Temperature Sensors of any manufacturer?
  
• Is Themo the right solution for an underfloor heating system that responds slowly?
  
• Installation Guide (ENG)
  
  
  Troubleshooting 
  
  General 
  
  
• VIDEO - answers to the most common questions
  
  Fix problems with your device
  
  
• The LED ring on Themo is blinking WHITE, what does it mean?
  
• The LED ring has turned WHITE, what does it mean?
  
• How can I restart my device?
  
• How can I control my heating system when the Wi-Fi connection is lost?
  
• Reset and Wi-Fi configuration
  
• Themo LED circle is purple and the lights are moving in a circle
  
• Themo button does not work
  
• Themo LED is red and the lights are moving in a circle
  
• Room or floor temperature is too high!
  
• Device is consuming too much energy!
  
• Temperature values are too high or low!
  
• Device has trouble connecting to the internet!
  
• Mobile device is not able to connect to Themo's Wi-Fi
  
  Fix problems with Themo applications
  
  
• I have Themo installed and the app shows offline. What does it mean and what can be done?
  
• I think that the real power consumption is higher / lower than Themo is showing, what can I do?
  
• Why is Themo heating during expensive times?
  
• The temperature measurement of Themo is not quite right, what does it mean and how to change this?
  
• What is going wrong when the heating is switched off in the app, but my floor is still getting warm?
  
• Why is my Themo not heating the floor when the electricity price is cheap?
  
• Why is there a time delay between a command given to Themo, and the heating/schedule reacting?
  
• What is going wrong when the app shows that heating is being requested, but my floor is still cold?
  
• Wi-Fi setup process does not work, says "connection lost" and loops back to the beginning