I have Themo installed and the app shows offline. What does it mean and what can be done?

Created by Themo Support, Modified on Tue, 17 Aug 2021 at 12:18 PM by Themo Support

There can be several reasons why the mobile app show the device as offline


1. Themo does not have internet connection. See instructions here.

2. Themo does not have established connection with SLS servers. See information here.

3. Restart Themo (See instructions here). If the problem continues, the SLS servers might be overloaded. Wait 12 hours and if the problem continues, contact support.


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