I have Themo installed and the app shows offline. What does it mean and what can be done? : Support

I have Themo installed and the app shows offline. What does it mean and what can be done? Print

Created by: Themo Support

Modified on: Tue, 17 Aug, 2021 at 12:18 PM

There can be several reasons why the mobile app show the device as offline

1. Themo does not have internet connection. See instructions here.

2. Themo does not have established connection with SLS servers. See information here.

3. Restart Themo (See instructions here). If the problem continues, the SLS servers might be overloaded. Wait 12 hours and if the problem continues, contact support.

Themo is the author of this solution article.

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I have Themo installed and the app shows offline. What does it mean and what can be done? Print

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